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Policies regarding warranties, refunds, deposits and payments; Sign, Date and Send an Original of this document with any payment made to Super Fly. "Super Fly" include any and all parties associated with the organization. Warranty Super Fly warranty against defects in construction of products in cooperation with the manufacturers. Super Fly will always request to see the product in question before making any statement whatsoever. Likewise, we reserve the right to send the product in question to the respective manufacturer before making any statement whatsoever. As a manufacturers representative, Super Fly reserve the right to accept the manufacturers determination about the product submitted for warranty evaluation. Super Fly reserve the right to charge the customer for the return shipping of the product when appropriate. We do not warranty against normal wear and tear or damage as a result of mis-use. Normal wear and tear include zipper failure, line damage, line/riser elongation or shrink. Additional examples of mis-use include line failure or sail tear as a result of aerobatics or inadvertent maneuvers. Refunds Monies paid to Super Fly for lessons, courses and guiding are not refundable. Still, credits for lessons expire three years from the date of purchase and are transferable within one year of purchase upon approval by Super Fly staff. Equipment may be returned for exchange and for refund within one month of purchase if it is in brand new condition and with Super Fly approval. The customer will always be responsible for the cost of shipping the product. Super Fly reserve the right to charge a restocking fee for brand new equipment returned within thirty days from the original purchase. We do everything in our power to satisfy our customers, but we reserve the right to refuse to refund monies paid for equipment. For example: we would refuse to grant a refund or credit on a special order Boomerang III XS with custom colors. Deposits Deposits paid for equipment and for trips represent a commitment to purchase said product or service and to make subsequent/ final payments. In both cases (equipment/ trips) Super Fly make financial commitments on behalf of the customer and forego other opportunities to satisfy customer needs. These monies are not refundable unless specifically stipulated in writing on a case by case basis. Naturally, we are in the business of satisfying and accommodating our customers and will offer any appropriate and available flexibility when possible. Trips Most of our trip packages exclude airfare and food. Most trip prices are based on double occupancy. We generally try to make sure that every time you land, you are met with a cold refreshing beverage(included). Payments By accepting receipt of products or services from Super Fly, customers engage in an agreement, contract and guarantee that they will satisfy their financial obligation to Super Fly to make final and complete payment. Super Fly demand payment on receipt unless otherwise specifically stated in writing. When the customer doesn't satisfy their contractual agreement, then Super Fly utilize any and all available resources in order to collect on the debt including repossession of equipment and the use of collection agencies. Repair Super Fly always recommend that any product in need of repair be retired/ deemed un-airworthy and discarded. In extreme cases, Super Fly will repair damaged equipment for the purpose of returning equipment to a condition which may be suitable for the purpose of "kiting" in a non-flying environment. Super Fly don't make any guarantees as the the quality, workmanship or airworthiness of equipment that has been damaged and/ or subsequently repaired at our facility or anywhere else. By signing this document you agree with all of the policies set forth and engage in a contract not to sue Super Fly Inc. Chris Santacroce, Jeff Farrell, Jake Walker, Gin Gliders, Ozone, Skyline GMBH, Metamorfosi, Lazer or any other associated parties. You understand that this contract is in effect now and will remain in effect. Signed: Date: Location: Witness: Return an original copy of this document to signify your agreement and understanding. |